Returns

At Pengetout we want you to be delighted every time you shop with us - so we've made our returns policy simple.

Store Purchases
If for any reason you are unhappy with your purchase, return it to the store in its original condition together with your receipt within 14 days for an exchange. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept your return.
We are only able to offer refunds for in store purchases if the item is faulty.

Online Purchases
If for any reason you are unhappy with your purchase, return it to us in its original condition. Please ensure you notify us by completing the Contact Us Form within 14 days of receipt of the goods, explaining the reason for your return and then post it back to:
Returns Dept. Pengetout
Unit 1, Limes Avenue
Penge
London
SE20 8QR

Items must be returned within 14 days of notifying us to
 qualify for a refund or exchange. Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in Pengetout being unable to refund you. We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit. Unless the item is faulty, it is returned at your own cost.
Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.
We are sorry but we cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.